MTM Specialists, LLC partners with providers to help them take better care of their patients with chronic conditions. We value your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you use our services.
By using our services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand your rights and responsibilities regarding your personal information.
INFORMATION COLLECTION
All information is securely faxed by the provider to MTM Specialists when they enroll a patient in our program. This information includes demographics, health information, email, address and phone number. This information is used to contact the patients to set up appointments and to ask pertinent information regarding their chronic conditions that their provider desires to be asked. Once MTM Specialists calls the patient they are asked verbally if they want to opt-in for text reminders. The answer is recorded in our EHR.
INFORMATION SECURITY
All communications are HIPPA protected, through encrypted email, fax and electronic health record systems. All employees of MTM Specialists sign a non-disclosure agreement and are held to the highest standards of information protection. No information will be shared with third parties.
SMS TERMS AND CONDITIONS
Information obtained as part of the SMS consent process and client phone numbers will not be shared with third parties for marketing purposes.
SMS OPT-IN OR PHONE NUMBERS
SMS opt-in or phone numbers collected for the purposes of SMS communication are not shared with any outside parties. We use this information solely to communicate directly with you as part of our services. You may opt-in for SMS communications with MTM Specialists only by verbally consenting over the phone.
TYPES OF SMS COMMUNICATIONS
No HIPAA protected information will be shared over SMS communications. If you have consented to SMS communications from MTM Specialists you may receive text messages from employees regarding:
- scheduling
- appointment reminders
- follow-up messages
Example:“Hello, this is a friendly reminder of your upcoming appointment with [Name] over the phone on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
STANDARD SMS MESSAGING DISCLOSURES
- Message and data rates may apply
- You can expect 0-3 SMS messages a month from MTM Specialists, LLC
- You can opt-out at any time by texting “STOP.”
- For assistance, text “HELP” to 850-988-1551 ext 101 or visit www.mtmspecialists.com/privacy-policy/
- Message frequency may vary
POTENTIAL FEES FOR SMS MESSAGING
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
OPT-OUT METHOD
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list by calling 850-988-1551 ext 101.
CHANGES TO PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our practices or legal requirements.
HELP
If you are experiencing difficulties you can text HELP at any time. Or if you have any questions regarding our privacy policy please contact us at 850-988-1551 or visiting www.mtmspecialists.com/privacy-policy/